Nobody walks into a dealership expecting that, after the paperwork is signed and the keys are handed over, the dealer will suddenly disappear when something goes wrong. Unfortunately, that is exactly what happens to many buyers, and if you are currently being ignored by a dealer, you are probably left wondering what your options are and how serious the situation really is. The truth is, when a dealer stops returning your calls, it is often a sign that the issue is not going to resolve itself, and that it may be time to reach out to a New Mexico car dealer fraud lawyer who can help set things straight. Read on and reach out to learn more about what to do when a car dealer stops returning your calls.

Why Would a Car Dealer Stop Responding to Me?

There are several reasons a car dealer may suddenly stop responding, and while some situations may involve simple delays or miscommunication, others are far more concerning. In many cases, once a problem is raised, communication slows down or stops entirely. Some of the most common reasons this happens are as follows:

  • You discovered an issue with the vehicle after the sale, such as prior damage that was never disclosed
  • The dealership has failed to provide proper title or registration documentation within the expected timeframe
  • You requested repairs, refunds, or corrections that the dealer is unwilling to address
  • The dealer engaged in deceptive or misleading conduct and is now attempting to avoid further contact

What Steps Should I Take If the Dealer Is Ignoring Me?

If your calls and messages are going unanswered, it is important to shift your approach and begin treating the situation more formally. Here are some of the most important actions you should consider taking:

  • Start documenting every attempt you have made to contact the dealer, including dates, times, and the method of communication
  • Gather all relevant paperwork, such as your purchase agreement, financing documents, warranties, advertisements, and any written communications

When Should I Contact a New Mexico Consumer Fraud Lawyer?

At a certain point, continuing to reach out on your own may no longer be effective, especially if the dealer has made it clear that they are not going to respond. This is typically when it makes sense to involve an attorney who can step in and handle the situation on your behalf. You should strongly consider speaking with a lawyer if:

  • The dealer has completely stopped communicating despite repeated attempts on your part
  • You believe you were misled about the condition of the vehicle or the terms of the sale
  • Your financing terms were altered, unclear, or not properly disclosed at the time of purchase
  • You have not received your title, registration, or other required documentation
  • You are experiencing financial harm as a result of the dealer’s conduct

Feferman, Warren, & Mattison has fought for consumers in New Mexico for decades. If you have questions about whether you have a valid case against a dealer or you need help holding a fraudulent dealer accountable, please don’t hesitate to contact our firm today.